Our program can total adjustable to your needs, these are some of the topics:

 

 Back office function - Front Office Systems  

 

 

• The daily rates, room rates, reservations request  

• Working knowledge of the reservations department  

•  Informatics & software’s knowledge | functions  

• Reports  to the assistant manager or the general manager 

• Travel Agency | other Contracts and conditions  

• Night Audit reports | hotel web page | on line | xml  

• Competencies 

• Complete restaurant management course

• Complete hospitality course

• Diagnostic procedures to read service quality

• Team motivational procedures

• Cost control

• Marketing engineering

• Problem tree study and its procedures

• Logistic team brainstorming

• Business marketing procedures

•  Hospitality team preparation and method optimization