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Our program can total adjustable to your needs, these are some of the topics:


 Back office function - Front Office Systems  



  • The daily rates, room rates, reservations request  

  • Working knowledge of the reservations department  

  •  Informatics & software’s knowledge | functions  

  • Reports  to the assistant manager or the general manager 

  • Travel Agency | other Contracts and conditions  

  • Night Audit reports | hotel web page | on line | xml  

  • Competencies 

  • Complete restaurant management course

  • Complete hospitality course

  • Diagnostic procedures to read service quality

  • Team motivational procedures

  • Cost control

  • Marketing engineering

  • Problem tree study and its procedures

  • Logistic team brainstorming

  • Business marketing procedures

  •  Hospitality team preparation and method optimization



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