No request is too large or too small for our Butler’s team
A butler always knows the client and the Hotel objectives.
Hotel groups are well-known for their Butler services and it's a major selling point for upscale brands.
The whole idea of a modern, day Butler is a dedicated staff member whose entire job is to provide a luxurious, professional and personal service to the guest, and increasing the hotel growth and profitability.
But what exactly does a hotel Butler do?
The Butler plays a huge part in the guest's arrival experience and always make sure they have a personalized service and their stay at the hotel is memorable.
Butler service at the St. Regis has been a signature for the iconic luxury brand for over 100 years.
At the Sandals, One & Only, The Peninsula, just to mention a few, the Butlers service made the exclusivity of the brand and that unique personal touch to every guest, where there are zero complains and service and satisfaction make them to come back again.
Starting with a pre-arrival wishing list, ensuring that the Butler is prepared for any special requests such as dietary restrictions, babysitting needs, or special occasion to the delivery of a cell phone for any request on call with privacy, the Butler service made all the difference in a short or long stay for business or holidays in any hotel, of course with an extra cost.
And what about training?
From our 30 hours to 2 weeks training certified, the modern butler training program will introduce to each professional all the expected duties of a butler, valet or personal assistant, the practical experience and confidence as well as the expert knowledge to set him apart from others.
Butlers come from a variety of backgrounds, multi-cultural experience and the exact requirements for the job varies between properties.
There are several prestigious Butlers schools and training around the world, based on the English traditional old school for the household Butler, adapted to the hotel services.
We at Butlers Academy undertake the 3 days and/or 2 weeks, on the floor, certification training to prepare what the hotel needs from a modern Butler.
We assure that our trainees will receive a professional, special highly training from different areas within the hotel to pride themselves on providing the best service to their guests and make your hotel stand out from the competition.
A hotel with a Butler is clearly offering superior service and in a world where five stars are not enough anymore for many guests, the hotel industry has to offer more. Sceptics may feel a Butler just sounds good on the list of hotel amenities but it seems that luxury travellers are getting used to the idea and not only expect a Butler to be available but also know how to make use of one.
Butlers around the world
Outrigger Beach Resort, Fiji
At Outrigger Beach Resort Fiji, the Butler services are available to guests staying in traditional deluxe ocean-view rooms and suites. Some of the services they provide include unpacking luggage; ironing clothing; delivering late-afternoon champagne and canapés to your room; organising restaurant, spa and hairdressing reservations; and they can also help with booking tours and activities.
New York Hilton, Midtown New York
The butler service at New York Hilton Midtown also blends traditional concierge know-how with its Broadway Butler service. As the property is located right in the heart of the famed theatre district, the Butler is there to provide insider knowledge about current Broadway shows, exclusive theatre experiences and can also recommend the best places to dine pre- or post-show.
The Ritz London
The classic hotel Butler can be experienced at The Ritz London. The Ritz Butlers work around the clock to service guests needs. These highly trained professionals offer a seamless service for those staying in the signature suites ( Butler services are also available for other rooms for an additional fee ).
Luxury Cruise Lines
And it’s not just hotel suites that will offer you the sweet life. Luxury cruise lines also offer personal Butler services as part of your hotel on water. A Butler is available to guests 24/7 in all room categories. Your personal Butler is on hand to draw you a bath, deliver wine to your balcony, and also handle onshore reservations.
An Etihad Airways Butler is available for guests flying in The Residence, the luxury three-room apartment in the sky. Your Etihad Airways Butler is there to cater to your every whim – in the air and on the ground. Duties include a full valet service to pre-booking restaurants on arrival.
Conrad Maldives Rangali
Taking the Butler tradition into 2017, the world’s first Instagram Butler is now in residence at Conrad Maldives Rangali Island. To ensure you capture the ideal images for your social media feed, the Instagram Butler will take guests to the most photogenic locations and advise on the best times and angles to use to capture the perfect poses in paradise. It’s all part and parcel of the evolving role of a Butler providing personalised services for their VIP clients.
“ No request is too large or too small for our Butler’s team ”